OUR PHONE NUMBER: +32 09/223 90 51
 

Delivery

Mezzo Gent is now also an online webstore.
Currently there is online only part of our wide assortment visible and available. We do our best to place as many articles online as possible.

Of course you can always visit our store in the center of Ghent - Kalandeberg 8, here you can discover our full range.

Can I get help with my order?

Mezzo Gent is available on the following number: +32 (0) 9 223.90.51.
We are available at the following times: Monday to Saturday: 10 am to 6 pm / Closed on Sunday, except for the first Sunday of the month!
You can also send us an email at info@mezzogent.be

Is it possible to admire the products somewhere?

The articles can be viewed in our physical store in Gent - Kalandeberg 8. The assortment in the store is even more extensive than what you can see in the catalog!

How much do I have to pay?

These costs depend on the size and weight of your order. We try to send your order at the most advantageous rates of the moment.
Shipments within Belgium are sent via Bpost, up to 5 kg this is € 4.95. This amount includes VAT.

Shipping abroad is also possible, for this our system automatically calculates the cost by weight and destination country.
If your country is not yet active you can always email us to info@mezzogent.be
  
If your order is higher than € 60, we will ship your package FREE to addresses in Belgium, the Netherlands and Luxembourg.

When can I expect my order?

You can chose for payment by bank transfer, as soon as we see your payment appear on our account, we will send your package to you.
Depending on the bank, this can take 1-3 business days before the payment is made.
Packages via Bpost are delivered to your home the day after delivery.

You can also choose to pay online with your card, in this case your package will be shipped the same day or the day after depending on the hour of your order.

To send larger parcels and parcels to other countries, Mezzo Gent works with the parcel service DPD and Bpost.

Delivery at home with 1 uur DPD Predict:

0-31 kg
Belgium€ 4.95
Netherlands€ 4.95
Luxembourg€ 4.95
France & Monaco€ 9.95
France (Corsica)€ 43.50
Germany€ 7.40
Denmark€ 12.00
Italy€ 14.10
Austria€ 10.85
Great Britain€ 11.45
Scotland€ 11.45
Ireland€ 12.50
sweden€ 14.50
Spain€ 13.50
Romania€ 21.50
Greece
Finland
€ 20.50
€ 15.00

Switserland
(Shipment by Bpost Zwitserland)


€ 15.00

Zone 2€ 13.20
Zone 3€ 18.50
  

* Zone 2:  Czech Republic, Estonia, Hungary, Lithuania, Latvia, Poland, Portugal, Slovenia, Slovakia
* Zone 3: Bulgaria, Croatië

Will I be kept informed of the delivery date?

DPD always informs you in advance about the delivery of your package. Does  that day don't suit you? No problem, you can change your delivery: 

- Pick up in a Pickup parcel shop nearby
  
- Deliver on another day
  
- Deliver on a different address
  
- Put down in a safe location

On the day you will be informed by e-mail or text message about the period of 1 hour in which your package will arrive.

What if I'm not at home at the time of delivery?

Don't panick! Your package will be brought to your post office in the neighborhood where you can pick it up there.
The postman will have left a note in your bus for this. Take your ID with you when you pick up your package.

Can I check the status of my order?

Certainly! You will receive a mail from Mezzo Gent with a detailed overview of your order and a track and trace number. Via the website of Bpost https://track.bpost.be/btr/web/#/home or 
of via DPD https://www.dpd.com/tracking/(lang)/nl_BE

There is a problem with my order, what must I do?

 If you notice that there is something wrong with the delivery, it is best to contact us within 24 hours via the number +32 (0) 9 223.90.51 or via e-mail: info@mezzogent.be
After consultation, you can return the package and we do the necessary to replace the product.
Return shipments can be sent to: Mezzo Gent - Kalandeberg 8 - 9000 Gent - Belgium.

Force majeure

Mezzo Gent is not obliged to fulfill any obligation to the customer if it is prevented by force majeure.
Force majeure is understood in any case serious disturbances at Mezzo Gent and transport business stagnation.